FAQ + Knowledge + Support Articles
(Revised March 22, 2023)
We offer shipping table flat rates as follows:
Based on cart total.
- $0 – 49.99 = $9.99
- $50 – 99.99 = $14.99
- $100 – $149.99 = $19.99
- $150 – $249.99 = $24.99
- $250 – $499.99 = $29.99
- $500+ = $34.99
Need it rushed? Expedited options are available at checkout. Selecting expedited shipping will also rush your order processing as needed. Orders received after 2pm EST. are processed next business day.
Orders are generally processed within 1-2 business days. Standard ground transit times vary depending on your location (orders originate from our Richmond, VA fulfillment center.)
You may select an expedited flat rate for faster delivery.
Please note you may expect extended delivery times during holidays and Government year end.
If you’re not 100% satisfied with your order, please let us know and will try to make it right.
Generally, new, unused, and unopened items are returnable for exchange or a refund*, within 30 days. Start your return by calling or emailing customer service using the links at the top of the shop. Please reference your order number.
If you have a problem with your carrier or package damage, please address that with your carrier’s customer service.
*minus shipping costs and a 15% restocking fee may apply
Orders are eligible for full refund if canceled before they are shipped.
Orders that have shipped and /or have been returned are subject to a partial refund (order total minus shipping and a 15% restocking fee.)
Refunds in the form of store credit are also available and avoid the 15% restocking fee.